Operations Manager – Amazon USA Private Label
About the role
We're looking for an Operations Manager to lead our Amazon USA private label business — both at the strategic level and in the weeds. This is a 50/50 role: half hands-on operator, half team lead. You'll own supply chain, Amazon account health, inventory planning, and vendor relationships while managing a small team of 2–3.
If you thrive in fast-paced environments, care deeply about process, and want to build something meaningful in e-commerce — this is the role.
Compensation & benefits
- Competitive salary based on contribution
- Health insurance stipend
- Paid vacation
- Remote position
Key Responsibilities
Operations & Supply Chain
●Oversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.
●Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays.
●Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport.
●Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory.
●Bring hands-on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.
Amazon Marketplace Operations
●Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account-related issues.
●Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently.
●Hands-on expertise in Amazon Seller Central — directly executing operational tasks when needed.
●Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels.
●Monitor product listings, rankings, and competitor activity to maintain competitiveness.
Vendor & Purchasing Management
●Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers.
●Evaluate vendor performance and ensure high-quality standards and on-time deliveries.
●Oversee purchasing activities, ensuring cost-efficiency while maintaining product quality.
●Step in to negotiate or manage critical supplier issues when escalation is required.
Leadership & Team Management
●Manage and mentor a small team of 2–3 operations staff.
●Establish clear processes, KPIs, and accountability for the team.
●Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
●Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. Balance strategic direction with direct, hands-on involvement to ensure flawless execution.
●This role may also involve ad-hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business.
●Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
●This role may also involve ad-hoc projects and other analysis or operational tasks beyond those listed, as required to support the evolving priorities of the business.
Qualifications (Must-Have)
●3+ years of hand-on experience in operations, supply chain, or logistics in an Amazon environment.
●Extremely detail-oriented, process-driven, and highly organized, with a focus on continuous improvement.
●Comfortable working in a fast-paced, dynamic environment with partial overlap to the U.S. East Coast time zone.
●Strong knowledge of Amazon FBA logistics, 3PL operations, and international shipments (China to USA), including customs and freight forwarding.
●Proven track record in forecasting, inventory planning, and demand analysis to support seasonal and replenishment cycles.
●Hands-on experience managing Amazon account health, including policy violations, IP complaints, and compliance issues.
●Solid understanding of how PPC advertising and marketing performance impact inventory and operations.
●Fluent in English (required); strong communication and analytical skills.
Nice to have
- Amazon account health and IP complaint experience
- Mandarin (for supplier communication)
- Helium 10, SoStocked, or similar tools
- ClickUp or Asana
- Experience launching products on Amazon
- Google Sheets / Excel proficiency
- Prior small team management in e-commerce
90 Day Objectives
●Master day-to-day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.
●Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.
●Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.
●Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints.
Key Performance Indicators
●Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU
●Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
●Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
●Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
●Amazon Inventory Performance Index (IPI) - Greater than 465